Ludo Genie Purchase Terms

Last updated: October 22, 2026

These purchase terms apply to free access, the "Winning Hand" annual Pass and Ludo Token packs. They supplement the Terms of Use and the Privacy Policy. Ludo Genie is operated by Ludo Genie, an operator established in Quebec, Canada.

1. In short

2. Who sells you what

Payments go through Stripe Checkout with Managed Payments. Stripe, through its Link service, acts as the merchant of record (reseller) for your purchases. In that role, Link:

• collects your payment and bills you;
• calculates, collects and remits applicable taxes (GST, QST, HST, VAT, sales taxes);
• sends you your receipts and invoices;
• prevents fraud and handles chargebacks;
• may process certain refunds.

Link's terms of sale apply to the payment. Ludo Genie remains responsible for providing the Pass, the tokens and the games, and for honouring these purchase terms.

On your bank statement, the purchase appears as "LINK.COM* LUDOGENIE".

3. Prices, currencies and taxes

• Prices are shown in Canadian dollars.
• Depending on where you are, the processor may show you the price converted into your local currency. The converted amount is displayed before you confirm payment.
• Applicable taxes are added based on your location and shown clearly before payment. The total shown at checkout is the amount you will pay.
• Accepted payment methods: credit and debit cards, Apple Pay, Google Pay and Link. Other local methods may be offered depending on your country.
• Ludo Genie never sees or stores your card number.

4. Free access

The durations and quantities below are the default values. We may adjust them; the values in effect are shown in the app.

4.1 15-day free full access

• Starts on first launch on your first device.
• Every game and every mode is unlocked, except new releases (section 4.3).
• No account and no credit card are required.
• Nothing renews and nothing will be charged at the end of free access.
• One free access per person. A hashed technical fingerprint, kept for 90 days, is used to prevent abuse (see the Privacy Policy).

4.2 Days 16 to 30 bonus

From day 16 to day 30, you receive 50 free Ludo Tokens in every game. These bonus tokens are used before your purchased tokens. At the top of the screen, the app shows the genie's gift and how many days are left to enjoy it. At the end of day 30, unused bonus tokens are reset to zero.

From then on, only the Game of the Day stays free (section 4.4). To play all your favourite games, you can buy Ludo Token packs (section 6) or the "Winning Hand" Pass (section 5).

4.3 New releases and discovery games

Games shown in the "New releases" section of the gallery each offer 5 free discovery games, from the very first day, including during the 15-day free full access. Once those discovery games are played, you need the Pass, which unlocks all new releases, or purchased Ludo Tokens. When a game leaves the "New releases" section, it follows the usual rules in sections 4.1, 4.2 and 4.4.

4.4 Game of the Day

When you have no free access, no Pass and no tokens in a game, a different featured game each day stays playable once. The Game of the Day is never chosen from the new releases.

4.5 Generous Host

A Pass holder can invite a friend to an online game for free, up to 3 different guests per calendar month. The guest spends no tokens for that game.

5. "Winning Hand" annual Pass

5.1 What it includes

• Unlimited access to every game and every mode, with no tokens.
• All new releases, with no limit on discovery games.
• Use on 2 active devices of the same Lamp.
• Generous Host (section 4.5).
• A signed 24-hour offline pass, renewed each time you connect.

5.2 Automatic renewal

The Pass is a one-year subscription that renews automatically every year at the then-current price, unless you cancel it. The renewal payment is charged at the start of each new period.

Before each annual renewal, a notice is sent to the email on your receipt, usually 15 days before the renewal date. It states the renewal date, the price and how to cancel.

5.3 "Founders" offer

When available, the "Founders" offer gives the first 500 subscribers their first year of the Pass for CA$19.99. At the end of that first year, the Pass renews at the regular price unless cancelled. In addition to the renewal notice, you will receive, between 10 and 2 days before the promotional period ends, a clear notice stating the end date of the offer and the new price that will apply.

5.4 Cancelling your Pass

You can cancel online, at any time, without calling anyone and without giving a reason:

• in the app, with the "Manage my Pass" button, which opens the secure portal;
• or directly on link.com.

Cancelling ends automatic renewal. You keep access until the end of the period already paid. No prorated refund is given for the current period, unless applicable law requires it or as set out in section 9.

5.5 Price changes

We may change the price of the Pass. Subscribers receive notice at least 30 days before the new price applies. The new price applies only from the next renewal. If you do not accept it, simply cancel before the renewal, at no cost and with no penalty.

6. Ludo Token packs

6.1 Tokens in every game

Each game has its own token balance. A pack adds its number of tokens to every game. For example, if you have 70 tokens in poker and 90 in chess, a 100-token pack gives you 170 tokens in poker and 190 in chess.

6.2 Cap of 500 tokens per game

A game cannot exceed 500 tokens. Tokens that would push a game over that cap are not added to that game. The shop warns you before purchase if one or more games would reach the cap.

6.3 Duration and nature

• Purchased tokens never expire.
• Bonus tokens are used first.
• Ludo Tokens have no monetary value. They are not refundable for cash, except where the law requires it or as set out in section 9. They cannot be transferred, exchanged or converted. They can never be wagered or won.
• The play chips used in poker are separate from Ludo Tokens and have no value.

7. How a token is used

7.1 Reservation and commitment point

When you start a game, 1 token is reserved. It is only actually used at the commitment point: for example after about 45 to 90 seconds of active play depending on the game, or at the end of a very short game.

7.2 Returned tokens and replays

With the Pass, no tokens are used.

8. Recovering your purchases

Your purchases are tied to your Lamp, not to an account. If you change devices or clear your browser:

1. Choose "Recover my purchases" in the app.
2. Enter the email shown on your receipt.
3. Enter the 6-digit code sent from noreply@ludogenie.com, valid for 15 minutes.

Ludo Genie keeps only a cryptographic fingerprint of that email, never the email in readable form. Device limits apply (2 active devices, at most 2 replacements per 30 days).

9. Refunds

9.1 Our policy

The Pass and tokens are provided immediately after payment. We nevertheless offer the following refunds:

To request a refund, write to support@ludogenie.com with your Lamp identifier (for example L-7KQ2-9XHM) and the purchase date, or the receipt number. You can also contact Link support, which may refund certain transactions within 60 days of purchase.

The refund is made to the original payment method, taxes included, usually within 5 to 10 business days depending on your financial institution.

9.2 Effect of a refund or chargeback

A refund or a bank dispute (chargeback) removes the corresponding rights: the Pass ends or the tokens from the pack concerned are removed. If you disputed a purchase by mistake, write to us: we will sort it out.

9.3 Quebec consumers

You keep all the rights that the Consumer Protection Act grants for distance contracts, including the right to cancel the contract when the mandatory information was not provided to you or the service was not provided, and the right to ask your credit card issuer to reverse the payment in the cases provided by law. Any amount collected in breach of that Act will be refunded to you.

9.4 European Union and United Kingdom consumers: right of withdrawal

You generally have a 14-day right of withdrawal from the date the contract is concluded.

Token packs (digital content). At checkout, using a box that is not pre-ticked, we ask you to expressly consent to the tokens being supplied immediately and to acknowledge that you thereby lose your right of withdrawal. Confirmation of this consent is sent to you on a durable medium (by email). If this consent was not validly obtained or confirmed, you keep your 14-day right of withdrawal.

Pass (digital service). You can withdraw within 14 days of purchase. If you asked for the Pass to start immediately, we may keep an amount proportional to the service provided until your withdrawal. If fewer than 10 games have been played, we refund you in full (section 9.1).

To withdraw, use the online withdrawal function "Withdraw from contract here", available from "Manage my Pass" and from the shop, or write to support@ludogenie.com clearly stating your decision. We confirm receipt of your withdrawal on a durable medium, with the date and time. The refund is made no later than 14 days after receipt, to the original payment method.

10. End of the Service

If we stop offering Ludo Genie, we will publish reasonable notice of at least 60 days in the app and on the website, and refund the unused portion of active Passes on a prorated basis.

11. Minors

People under 13 (under 14 in Quebec, or below the digital age of consent in their country, up to 16 in some European Union countries) must have a parent's or guardian's permission before any purchase. A parent who notices a purchase made without permission can write to support@ludogenie.com.

12. Contact

Ludo Genie, an operator established in Quebec, Canada.